Overview
Last Updated: July 28, 2026
At Salty Box Wax, we are committed to providing premium-quality surf wax and excellent customer service. If you are not completely satisfied with your purchase, please review our return policy below.
Order Cancellation
Orders may be cancelled before they have been shipped. Once an order has been dispatched, it can no longer be cancelled. If you wish to return your order after delivery, the return conditions below will apply.
Returns
You may request a return within 14 days of receiving your order, provided that all of the following conditions are met:
- The product is unused.
- The product remains in its original sealed packaging.
- The product is in resalable condition.
- The product has not been damaged or altered after delivery.
Opened Surf Wax Products
Due to the nature of surf wax products, returns cannot be accepted once the original packaging or protective seal has been opened.
Surf wax is a consumable product, and once opened, we cannot verify that it has remained unused or stored under appropriate conditions. For quality assurance and customer safety, opened products cannot be restocked or resold.
Damaged, Defective or Incorrect Items
If you receive a product that is damaged during shipping, defective, or different from the item you ordered, please contact us within 48 hours of delivery.
After reviewing your request, we will provide either:
- a replacement product, or
- a full refund, where applicable.
Refund Processing
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed using the original payment method. Depending on your payment provider, the refund may take several business days to appear in your account.
Return Shipping
If the return is due to our error (incorrect item, manufacturing defect, or shipping damage), Salty Box Wax will cover the return shipping costs.
For all other approved returns, the customer is responsible for the return shipping costs unless otherwise required by applicable consumer protection laws.
Need help?
Contact us at ecegirgil@saltyboxwax.com for questions related to refunds and returns.